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Keep your router off the floor, preferably on a table.

Place the router as close to the center of your home as possible.

Below are some best-practices for router placement: Sometimes just the slightest adjustment to the placement of a router in your home can make a big difference in performance. Your wireless signal radiates outward from your router, making router placement very important for smooth streaming.

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While wireless is a convenient option when running Ethernet cables from your router to your TV is difficult or impossible, for optimal quality a wired connection from your TCL Roku TV to your router via Ethernet is recommended when available.

Do not place your TCL Roku TV in direct sunlight.

Do not place your TCL Roku TV in an enclosed or recessed area.

To receive a stronger wireless signal, try moving or rotating your TCL Roku TV into different positions.

Keep your TCL Roku TV within range of your wireless router.

Here are some basic considerations to optimize the performance of your Roku player. The location of your TCL Roku TV can have an impact on streaming quality.

You may need to adjust DNS settings on your router Scroll down and check the "Advanced Router Settings" section below.

Try rebooting the router and modem by unplugging it from the power source, then plugging it back in.

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Scroll down and check the "Advanced Router Settings" section below.Įrror Code 009: Your TCL Roku TV cannot connect to the internet.Ĭheck that your Internet connection is working on another device, such as a tablet or laptop.

Try changing the router's wireless security mode to WPA-PSK (TKIP).

Try rebooting the router by unplugging it from the power source, then plugging it back in.

If you're unsure what this is, then this tip is probably not for you.Įrror Code 014.50: Your TCL Roku TV cannot connect to your wireless network.

Do you have MAC address filtering turned on? If so, scroll down and check the "Advanced Router Settings" section below.

Ensure you are selecting the correct wireless network name.

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Check that you are entering the correct password for your wireless network (remember that passwords are case sensitive).

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You will need to re-enter them once factory reset is completed.Ĭlick here to view steps on how to reset your TCL Roku TV.Įrror Code 014.40:Your TCL Roku TV cannot connect to your wireless network. Be sure you have your Roku, and other streaming services account information on hand. Reminder: This will remove to the prior configurations made on your TV's settings and you would have to complete the initial TV setup. If issue persists, you might have to reset your TCL Roku TV to factory default. If it is not reconnecting, or if you are setting up your Roku device for the first time, complete the network setup process. If you have previously connected to your router, the Roku device should automatically reconnect. Note: It will take a few minutes before both devices will restart. Click here to view steps on how to restart your TCL Roku TV.

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For instructions on how to restart your router, refer to your router's user manual or visit the router manufacturer's website.

Note: The wireless signal gets weaker the farther your Roku device is from your router, and with more obstacles (like walls and cabinets) between your router and your Roku device.Īlso, try to restart both the router and your TCL Roku TV.

If your password is correct and other devices can access the router, but you are still failing to connect to your wireless network, the most likely problem is the strength of the wireless signal. You will get these error codes if your TCL Roku TV is not getting a strong enough wireless signalfrom the router. For any other signal strength, read through this guide for suggestions to improve your wireless signal. If the signal strength is " Excellent" you can skip to the section labeled, " Check your Internet Speed". NOTE: After connecting to your wireless network, go to Settings>Network>Signal strength on Roku. We recommend reading through all of the information, since more than one tip may help. We've put together some tips to help the wireless signal to your TCL Roku TV and improve your streaming quality. For the best streaming experience with your TCL Roku TV, you will need a strong wireless network and a reliable Internet connection.